Build a Career That Changes Lives - Including Your Own 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve. Grow with purpose. Lead with heart. Make a difference every day. Watch this short video to see the heart behind our work and the impact our teams create every day. Who You Are: You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page Sound interesting? Read on for more details! The Role: The Community Supports Coordinator supports the operational functions of the Agency with Choice service line within Community Supports. This role manages the onboarding of new members and caregivers, helping move referrals through admission and ensuring required documentation, compliance, and service requirements are completed accurately and efficiently. The Community Supports Coordinator serves as a primary point of contact for members and caregivers throughout onboarding, providing timely communication, resolving questions, and partnering with internal teams, Case Managers, and health plans to support a smooth transition into services. Primary Responsibilities • Manage the AWC onboarding process from referral through admission, coordinating both member admission requirements and caregiver hiring activities. • Guide caregivers through onboarding, including application follow-up, compliance requirements, documentation, orientation, system training, and timekeeping expectations. • Support new members throughout admission, ensuring required documentation is completed and providing timely updates regarding caregiver onboarding and the initiation of services. • Respond to member and caregiver inquiries by phone, text, chat, and email, providing timely resolutions and coordinating with internal or external partners when additional support is needed. • Maintain accurate member and caregiver information in Salesforce and other tracking systems while supporting health plan, Case Manager, closed-loop referral, care integration, and HIPAA requirements. This is a hybrid position, coming into the El Segundo office 1x per month. Please note that this is a TEMPORARY POSITION What You Bring to the Table: Qualifications • High school diploma or GED required; Bachelor’s degree preferred. • Minimum 1 year of customer service or other service-oriented experience. • Experience supporting customers through an onboarding, enrollment, or similar multi-step process. • Experience working independently while managing multiple priorities and time-sensitive deadlines. • Spanish language skills preferred. Skills • Customer service and relationship building • Strong written and verbal communication • Organization, time management, and attention to detail • Problem solving and sound judgment • Microsoft Office proficiency and ability to maintain accurate information across systems What We Bring to the Table: Learn more about 24 Hour Home Care's benefits for temporary employees here! 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. • By Email: [email protected] • By Web: https://dcba.lacounty.gov/contact-us/ • By Phone: (800) 593-8222 For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). The expected California Pay Range for this position: $23—$24.84 USD