AdNet/AccountNet, Inc. is a WOSB, MBE, and WBE-owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts. Bilingual Customer Support Specialist (Spanish/English) Required Position Title: Bilingual Customer Support Specialist (Spanish/English) Pay Rate: $18.25 per hour Location: Remote - Candidates must reside within the contiguous United States Schedule: Monday through Friday Hours: 40 hours per week No weekends required About the Role We are seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional customer service and support callers experiencing complex situations, including potential fraud-related concerns. The ideal candidate is a strong communicator who can confidently assist customers in both English and Spanish while maintaining professionalism, empathy, and accuracy. Qualifications • High School Diploma or GED required; some college coursework or degree preferred. • Fluent in both Spanish and English, including verbal and written communication. • Minimum of 1 year of customer service or customer support experience. • Experience handling escalated or complex customer situations preferred. • Ability to successfully pass a criminal background check. • Ability to work from home with a dedicated, distraction-free workspace. • Strong computer skills and the ability to navigate multiple systems while assisting customers. • Flexibility to work the required schedule of Monday through Friday, 10:00 AM to 6:00 PM EST. Responsibilities • Handle inbound customer calls in both English and Spanish. • Assist customers with complex situations, including potential fraud-related concerns. • Provide accurate information and unbiased guidance while following established procedures. • Utilize multiple software systems and resources simultaneously during customer interactions. • Demonstrate critical thinking and problem-solving skills to address customer needs. • Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently. • Manage challenging customer interactions professionally and empathetically. • Communicate effectively with team members, supervisors, and leadership in a virtual environment. • Complete additional duties and responsibilities as assigned. The Successful Candidate Will Have • Excellent communication skills in English and Spanish. • Strong customer service and active listening skills. • Professionalism, patience, empathy, adaptability, and teamwork. • Ability to remain calm under pressure and navigate emotionally sensitive conversations. • Strong organizational and multitasking abilities. AdNet is built on the foundation of unconditional Acceptance and belonging in our practices, processes, and relationships.