The primary responsibility of the Fountain worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverage per guest's requests. • Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. • Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5feet - greet and speak to guest. • Accurately inputs all orders into the POS terminal. • Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. • Makes drinks to order in accordance with established recipes and time guidelines. • Delivers product to customer in timely manner. • Maintain high levels of customer service at all times. • Thanks guests for their patronage. • Maintain appropriate level of stock items in area. • Assist in maintaining display cases and pastry par levels. • Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. • Assist all co-workers as needed. Assist Management in getting food product to customer • Assist in training new Fountain Counter Persons and new Management staff during their training period. • Responsible for periodic cleaning tasks assigned by Management • Attend mandatory meetings and training classes as assigned. • Resolve guest complaints expeditiously and inform Management of the complaints • Prepare or serve menu items, such as sandwiches or salads • Basic food preparation and service • Must have 6 months previous cash handling experience. • Work requires effective communication in English, both verbal and written form in a professional manner. • Must present a neat and professional appearance. • Work requires attention to detail and accuracy. • Work requires interactions with customers, public and co-workers. • Work requires use of a computer and/or cash register. ADDITIONAL REQUIREMENTS • Fast paced environment, multiple tasks to be handled undertime constraint. • Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.