JOB SUMMARY To provide top quality customer service and to ensure that customers have a favorable dining and gaming experience. Promote Family Style Service through actions and positive attitude. HOW YOU WILL CREATE THE EXTRAORDINARY • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. • Take customers’ drink orders and serve and refill drinks promptly. • Present featured food offerings to patrons and answer questions about food items, making recommendations upon request. • Remove customers’ dirty dishes from tables during the course of their meal using trays, as they make repeat trips to the buffet line and upon completion of their dining experience. • Stock wait stations, bar, and host stand. • Bring ice as needed. • Assist hosts with seating guests if necessary. • Resetting tables after they have been cleared. • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. • Accurately and appropriately set up banquet functions. • Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen. • Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items. • Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations. • Have complete knowledge of all casino events and promotional activities, and assist as needed. • Keep work area in a clean and orderly manner. • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. • Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. • Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. • Perform other duties as assigned or reasonably requested by any member of management. ADDITIONAL REQUIREMENTS • Ability to push and pull up to 50 pounds • Ability to lift and carry objects up to 25 pounds • Ability to bend, stoop, twist, reach, and kneel repetitively • Safely work with provided cleaning chemical and equipment • Ascend and descend stairs and maintain equilibrium for an extended period • Must be able to work from a standing position and/or walking motion for extended period • Ability to work in a smoking and pet-friendly environment • Required to be able to taste and smell food items to ensure quality and flavor levels. WHAT YOU WILL NEED • Must be 21 years of age or older • Proficient in English verbal and written • Flexible to work various shifts, weekends, and holidays • Knowledge of principles and processes for providing customer and personal services. • A high school diploma or GED equivalent is required.