Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 16-20 employees effectively. • Listen and respond to guest inquiries in a professional manner; answer questions and offer assistance by providing accurate information on hotel, casino, and city services. • Supervise cross-property housekeeping hourly staff, assist with interviews, and conduct evaluations and progressive discipline when required. • Implement and monitor departmental and hotel policies and procedures to ensure quality service and enforce all OSHA and safety standards. • Initiate positive or corrective action when standards are consistently met or not met. • Supervise and monitor daily work performance of housekeeping staff, ensuring completion of duties and proper handling and security of all keys. • Work closely with Status Board Operators communicating accurate room status information to the front office staff. • Communicate effectively, both verbally and in writing, to provide clear direction to staff. • Resolve guest concerns efficiently and courteously. • Maintain a clean and safe work environment and ensure all public areas meet hotel cleanliness and maintenance standards. • Monitor supply and amenity levels in assigned areas. • Report operational issues, maintenance discrepancies, unsafe equipment, and unusual situations in a timely manner and follow through to resolution. • Exercise sound judgment regarding employee and guest safety, demonstrating strong customer service skills. • Maintain knowledge of guestroom cleaning techniques, including industrial carpet and floor care, as well as standard cleaning practices. • Comprehensive computer knowledge, i.e. Microsoft Word, Excel, Groupwise; AS400: LMS • Attend all required training sessions and actively participate in pre-shift departmental meetings. • Must possess strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English, with excellent customer service skills. • Must maintain a neat and professional appearance. • Must be flexible to work various shifts and at multiple properties; bilingual abilities preferred. • Knowledge of collective bargaining agreements preferred. • Previous housekeeping supervisory experience preferred. • Ability to manage multiple assignments and make progress under time constraints. • Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions. • Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries. • Ability to remain alert throughout the shift and calm during emergency situations while exercising sound judgment. ADDITIONAL REQUIREMENTS • Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs. • Work in a fast-paced environment handling multiple tasks under time constraints. • Must be able to lift up to 50 lbs and handle sensitive staff and guest situations in a timely manner. • May use a step stool to reach high areas; must climb stairs and continuously balance, bend, stoop, and kneel. • Must frequently crouch, squat, push/pull, work overhead with both arms, and use hands for continuous grasping. • Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps). • Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment. • Ability to work in a smoking and pet-friendly environment.