We are looking for an Engineering Intern to coordinate and work in PackIOT ​​Support Area, supporting customers around the world in the transition to Industry 4.0, helping them to: resolve issues with our products or services, providing them with additional information about our products, direct them to valuable resources and training material. Who you are • You are an undergraduate student of production engineering, manufacturing engineering, computer science, or related. • Self-motivated and able to plan own work • Strong critical thinking, analytical and process-oriented mindset, and complex problem-solving skills • Comfortable working across multiple departments in a deadline-driven environment • You have a great sense of curiosity and do need to see the big picture to bring more value to the team, as opposed to having just a well-defined set of tasks. • Possess strong verbal and written communication skills • Able to suggest ideas and give effective presentations • Self-starter who can learn quickly and adapt to a fast-growing organization • A drive to learn and master new technologies and techniques • You are interested in manufacturing, technology, and startups • Intermediate to Advanced English level Your impact and responsibilities • Coordinate Support Area and Support Dashboard, controlling and maintaining key indicators • Reports generation with key indicators and presentation to PackIOT team • Creating and directing tickets to the team in a clear and timely manner • Alignment of Support Area with PackIOT teams and leaders • Constant improvement of Support Area, with optimization in overview and organization of the area's process • Support Tickets resolution (depending on technical expertise) It will give you some extras points • Fluent in English and Portuguese • Experience querying databases and using statistical computer languages (SQL, Python, etc.) • Experience (interest) with SCADA or IIoT platforms, cloud services such as AWS, DevOps for OT, Containers, and Linux Operating Systems • Knowledge of Lean Six Sigma (LSS) and Agile methodologies • Experience with project management/CRM software and G-Suite Tools