Sergeants Electric - Customer Service Representative (CSR) Office address: 1075 Innovation Ave, North Port, FL 34289 At Sergeants Electric, our Customer Service Representatives are the first point of contact for our customers, and they play a key role in creating the exceptional experience that keeps customers coming back. We're looking for a friendly, organized, and customer-focused CSR who thrives in a fast-paced environment and enjoys helping people solve problems. If you're someone who can confidently manage a busy phone line, stay calm under pressure, and deliver outstanding customer service while keeping schedules organized and running smoothly, we'd love to hear from you. Pay & Schedule • $17–$22 per hour (based on experience) • Full-Time Position • In Office Position • Schedule: 2 options: • Sunday - Thursday 7am -49 and Monday - Friday 7 am -4 pm • Rotating Weekends, On-Call Schedule Required What You’ll Do • Answer inbound customer calls professionally and efficiently • Make outbound to customers on follow up recommendations or schedule annual maintenance • Schedule and dispatch service appointments • Communicate clearly with customers and technicians • Handle emergency and priority scheduling situations • Follow up with customers regarding appointments and service • Maintain accurate customer information and notes • Support the team in delivering an exceptional customer experience • Help maximize schedule efficiency and booking opportunities What We’re Looking For • Experience in home services or Service Titan or House Call Pro is a plus, but not required • Previous CSR, call center, trades dispatching, preferred • Strong communication and phone skills • Ability to multitask in a fast-paced environment • Positive attitude and team mentality • Strong organizational and computer skills • Professional and dependable • Ability to remain calm and solution-focused during busy periods Why People Love Working Here • We are a growing company with consistent demand and long-term opportunity. • Strong Team Environment • We work together, support each other, and value every role in the company. • Organized Operations • Our office and field teams are structured to help everyone succeed. • Growth Opportunities • We believe in promoting from within and helping our employees grow professionally. • Great Company Culture • Coffee, team events, celebrations, and a workplace where people actually enjoy coming to work. If you’re looking for an opportunity to grow your customer service career with a company that values its people and promotes from within, we’d love to meet with you.