Here's the revised version: Patient Advocate – Hearing Aid Enrollment Compensation: $28 - $31 per hour | Location: Tampa, FL| Type: Full-Time | Industry: Long-Term Care About Us We are a mobile multi-specialty healthcare company serving residents in post-acute and long-term care settings. We bring essential services — including audiology and hearing aid programs — directly to seniors where they live. Our Patient Advocates are the heart of our enrollment process, connecting residents and their families with life-changing hearing care through a compassionate, consultative approach. The Opportunity We are hiring a Patient Advocate to guide residents and their families through our hearing aid enrollment program from initial lead contact through program approval. This is a conversion-focused, relationship-driven role that sits at the intersection of healthcare enrollment and consultative sales. If you have experience in senior care, Medicaid enrollment, insurance, or patient services and thrive in a high-outreach environment, this role is built for you. What You'll Do Lead Vetting & Outreach • Vet assigned leads by contacting responsible parties (POAs), Business Office Managers, and Social Services Directors to verify financial eligibility and program interest • Conduct daily outbound calls and emails to residents, families, and facility contacts • Maintain consistent follow-up on all open leads — no lead goes unworked beyond one business week Enrollment & Documentation • Clearly explain our program, benefits, cost structure, and enrollment process to families and residents • Record verbal approvals and collect all required documentation for UMED submission • Create UMED requests in CounselEar and update resident enrollment status at each stage • Upload and categorize all documentation in Monday.com per protocol • Enter responsible party information accurately into Monday.com Communication & Relationship Management • Send DCF submission emails to facility Business Office Managers at point of enrollment • Send Welcome emails to newly enrolled POAs • Prepare and send handwritten thank-you notes for each completed enrollment • Coordinate with Finance on approval emails and payment option communication • Respond to inbound calls from residents, families, and facilities and route appropriately What You Bring Minimum Qualifications • High school diploma or equivalent required; Associate's or Bachelor's degree preferred • 2+ years of experience in sales, enrollment, patient services, or customer-facing communication • Strong phone skills with the ability to build rapport quickly and handle objections professionally • Spanish Speaking a plus • Proficiency with Microsoft Outlook, Excel, and CRM tools (Monday.com experience preferred) • Ability to manage a high-volume lead queue with consistent follow-through • Detail-oriented documentation habits Preferred Qualifications • Experience in healthcare enrollment, insurance, or long-term care patient services • CounselEar or Medicaid enrollment experience • Prior experience in a commission-based or conversion-driven role Core Competencies • Consultative enrollment and sales ability • Empathetic, professional communication with families and residents • Lead management discipline and follow-through • CRM accuracy and documentation integrity • Cross-functional collaboration with Finance and Clinical teams • Resilience and persistence in outreach Why Us • Mission-driven work that directly improves quality of life for seniors • Collaborative, fast-moving team environment • Opportunity to grow within a company expanding across multiple specialties and markets We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.