Case Management Supervisor Overview • The Case Management Supervisor oversees healthcare case management staff, ensuring quality care delivery and adherence to policies and standards. • Collaborates with multidisciplinary teams to achieve optimal health outcomes for patients through monitoring and evaluation. • Provides direct case management services to diverse populations, addressing specific needs and resolving patient concerns effectively. • Develops and supervises patient-focused care plans, ensuring input from care teams and patients. • Conducts quality assurance and improvement activities to enhance service delivery and patient satisfaction. • Represents the organization in external venues to promote services and foster partnerships. • Ensures compliance with local, state, and federal regulations, maintaining accurate records and documentation. • Participates in outreach and recruitment activities to promote agency services effectively. Case Management Supervisor Key Responsibilities & Duties • Supervise healthcare case management staff, providing training, coaching, and performance reviews to ensure service quality. • Coordinate patient care activities, including assessments, care planning, and crisis intervention. • Monitor team performance to meet service goals and quotas set by the department. • Provide direct case management services, collaborating with care teams and families to achieve positive health outcomes. • Ensure accurate record-keeping and timely reporting of patient interactions and care plans. • Participate in quality improvement initiatives, collaborating with internal and external entities. • Address patient grievances and complaints, ensuring smooth operation of case management services. • Represent the agency at external venues, promoting services and building partnerships. Case Management Supervisor Job Requirements • Bachelor’s degree in health, nursing, public health, or related field required; advanced degree preferred. • Minimum of four years of relevant experience, with one year of supervisory experience preferred. • Experience working with diverse populations, including individuals with mental health conditions and chronic illnesses. • Proficiency in software applications such as Word, Excel, and healthcare databases. • Strong communication skills and ability to work collaboratively in team settings. • UAS-NY certification required within one month of hire. • Flexibility to work evenings and weekends as needed. • Commitment to the organization’s mission and values, with excellent customer service skills.