If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site. Department: Family Medicine Location: 4440 Portage Rd, South Bend, IN 46628 Hours: Monday-Friday: 8:00 am-5:00 pm At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. Benefits: • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Responsibilities • - Provides ongoing triage and management of office flow to meet patient's medical and service needs in order to maintain optimal patient flow. • Performs the technical component of the department's clinical procedures competently. • Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines. • Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines. • Receives patients professionally in waiting area and rooms them per department protocol. • Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc. • Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic. • Applies knowledge of general insurance guidelines and requirements to help direct patient care. • Appropriately responds to emergency situations. • Cross trains in other positions where appropriate as determined by manager. • Exhibits computer systems knowledge and proficiency as necessary to perform job functions. • Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. • Performs other duties as assigned when appropriate. • Adheres to HIPAA guidelines set forth in Clinic policies and procedures. Qualifications Education/Certification/License : • Certified Medical Assistant or non-certified with related expanded experience. Knowledge, Skills, and Abilities : • Team player, professional, and customer service oriented. • Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. • Able to work with diverse patient base of all ages. • Assist with clinical procedures specific to department. • Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. • In addition, must be able to anticipate the needs of the physician and require minimal supervision. • Prior experience is a plus. INDHP Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.