Job Title: Junior Database Administrator Education: Any Graduate Experience: 2+years Location: Hyderabad Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment. Job Description: Responsibilities for SN Oracle Siebel CRM-POS Support Engineer: • 2+ years supporting Oracle Siebel CRM applications in a production environment. • Provide L2/L3 production support for Oracle Siebel CRM/POS System • Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets. • Monitor application health, integrations, workflows, and batch processes. • Support releases, deployments, testing, and production validation activities. • Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues. • Maintain operational documentation, knowledge articles, and support procedures. • Identify recurring issues and recommend process or system improvements. • Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.