Sr Desktop Support Analyst Location- Patalganga (Panvel) Responsibilities Handling IT-related activities in Unit-I and Unit-II • Responsible for GxP-related IT activities. • Adherence to effective IT SOPs and ensuring related activities are carried out accordingly. • Maintenance and support for Chromeleon and non-Chromeleon applications and servers. • Provide technical support to vendors during any new installation or troubleshooting. • Implementation of desktop policies in GxP systems. • Maintain and review IT assets. • Preparation, review, and execution of qualification and validation documents. • End-user support related to IT infrastructure and system hardware. • Printing support. • Support related to network LAN, Wi-Fi, switches, etc. • Assisting with IT issues in QC and R&D labs. • Coordinate with the corporate IT team for remote software and web applications. • Coordinate with team members and troubleshoot IT-related problems. • Anti-virus and patch management compliance. • Monitoring and closure of IT tickets as per the SLA. • Any other responsibility or assignment allocated by the Department Head. Environment, Health and Safety (EHS) Responsibilities • Follow all EHS guidelines and work instructions while carrying out assigned activities. • 100% compliance with Personal Protective Equipment (PPE) usage. • Adherence to Life-Saving Rules (LSR). • Work according to competence and assigned tasks. • Participate in training programs. • Awareness of emergency preparedness plans and responding to emergencies. • Report EHS incidents to the concerned officer, manager, or EHS representative.