Key Responsibilities • User ID creation, modification, deactivation, unlocking, and password reset activities. • User privilege management and access rights administration. • Creation and maintenance of privilege groups. • ITSM ticket logging and closure management. • Support in SOP preparation and User Management documentation. • Date and time synchronization of manufacturing equipment. • Recipe management activities. • System backup and restoration support. • Maintaining authorized user lists. • Applying Windows security controls on manufacturing equipment. • Audit trail review support. • User management review support for QA teams. • Support during software validation activities. • CAPA and deviation handling support. • SOP training support. • Manufacturing equipment qualification support. • Technical support during machine breakdowns. • Audit trail review through Admin IDs post batch completion. • Inkjet printer message editing through Admin access. • Parameter setting modifications in machines/instruments through Admin IDs. • Monthly Moisture Analyzer calibration support. • HMI unlock activities for FBE machines through Admin access. Requirements • Required Skills • Basic understanding of Windows systems and desktop troubleshooting. • Understanding of user access management and password policies. • Exposure to Pharma/Manufacturing IT systems preferred. • Knowledge of SOP documentation and compliance processes preferred. • Good written and verbal communication skills. • Ability to work in shift operations. • Educational Qualification Graduation along with better written communication skills will be an added advantage.