JOB DESCRIPTION We are a busy and growing OB/GYN Practice looking for a talented and hard working Telephone Triage Nurse to join our team! POSITION REQUIREMENTS • Certified Medical Assistant/NURSE • Minimum of five years’ experience in a clinical setting. • Experience in Obstetrics and Gynecology preferred. • Strong oral and written communication skills required. • Must have general proficiency in computer skills. • Must possess general nursing knowledge as well as critical thinking, judgment and assessment skills. • Requires ability to identify and report unusual or problematic circumstances to assess patient. • Strong attention to detail, organizational skills and follow-through discipline. • Ability to prioritize and handle multiple tasks concurrently. • Excellent customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES • Triage calls from patients and caregivers: • Obtain and clarify patient information. • Assess and communicate accurate information to health care Providers to ensure effective and appropriate care. • Communicate accurate health information and advice to patients and caregivers. • Provide education to patients and caregivers as needed. • Complete triage calls with appropriate documentation in EMR. • Prioritize calls from patients, caregivers, guardians, physicians, and other medical professionals to determine urgency. • Position requires ability to identify the nature and urgency of client health care needs and determine appropriate disposition via telephone. • Communicate with staff as needed to ensure appropriate patient care. • Monitor patient’s critical lab results, other results and tests as ordered; notify physician, follow up with patient/family as needed. • Work with other staff, including Call Center staff, giving direction as needed, to ensure appropriate care is efficiently delivered. • Appropriately document all calls, actions and interventions per policy. • Assist Physicians in communicating care information to Patients • Monitor and Maintain proper clinical standards within Call Center Department • Perform other duties as assigned. JOB EXPECTATION • Maintain professional competence and skills necessary to effectively perform primary job duties. • Establish and maintain effective work relationships within department and company. • Follow all company and departmental policies and procedures. • Maintain acceptable attendance and punctuality. • Must be organized and have good time management skills. • Ability to adapt well to changes in workload, work locations and projects. • Must be self-motivated and have the ability to work with varying degrees of supervision. • Safeguard sensitive and confidential company information. Requirements • Certified MA • 1-3 yrs. Exp. in OBGYN Benefits • Health Care • Dental • Vision • 401k • Employee Discount • Referral Program