AlterMe Member Success Advocate Full-time or Part-time | $21/hour + Monthly Performance Bonus ​ Do you thrive on helping others succeed? At AlterMe, we’re on a mission to empower people to take control of their health and fitness journey—and our Member Success Advocates are at the heart of that mission. As a Member Success Advocate, you’ll be the friendly, knowledgeable voice of AlterMe across multiple channels (phone, email, chat, and more). You’ll play a key role in guiding members through their journey—whether it’s answering questions, resolving concerns, or celebrating their milestones. What You’ll Do • Provide outstanding inbound support, answering questions and solving issues with empathy and efficiency. • Engage in outbound support, following up with members to ensure their success and satisfaction. • Process refunds and account updates with accuracy and professionalism. • Represent AlterMe’s supportive, empowering brand voice in every interaction. • Work with a collaborative team that values your input and ideas for improvement. What We Offer • Competitive pay: $21/hour, plus a monthly bonus for high performance. • Flexible scheduling: Multiple shifts available, starting as early as 6 AM and ending as late as 5 PM. Both full-time and part-time roles available. • Growth opportunities: We promote from within and support your career development. • Positive, mission-driven culture: Join a team that cares deeply about helping people live healthier, stronger lives. Who You Are • A natural communicator with strong written and verbal skills. • Empathetic, patient, and solution-oriented • Comfortable learning new systems and managing multiple tasks. • Excited to contribute to a fast-growing, health-focused company.