Who are we: Raptee Energy is a full-stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI. Role Overview: We are looking for a Customer Care Executive who will serve as the primary point of contact for customers. The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint. What You’ll Do: • Greet and assist visitors or clients entering the office. • Maintain a neat, pleasant reception area and office records. • Respond to customer queries via phone, email, or chat. • Handle front-desk queries and provide basic information about the company. • Coordinate with the showroom manager and backend teams. • Provide product or service information (e.g., EV bikes, booking status, servicing). • Record and update customer details and complaints in CRM. • Follow up with customers to ensure service completion and satisfaction. • Handle polite escalation of complaints or feedback. Who Can Apply? • Any graduate with 2–3 years of experience in customer-facing roles, including strong telecalling and call-handling experience; immediate joiners preferred. • Excellent communication skills in English and Tamil. • Proven experience in call handling, customer interaction, and front-desk/lobby management. • Professional demeanor with a pleasant and hospitable personality. • Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams. • Basic computer proficiency, including MS Office; experience with CRM systems is an advantage. • Automotive experience. What’s In It for You: • Opportunity to work in a fast-paced and dynamic environment. • Opportunities for professional advancement as the company undergoes expansion. • A culture that fosters collaboration and creativity within the team. • Collaborate closely with seasoned experts in the field.