About us: Infollion Research Services Limited, incorporated in 2009, is a B2B human cloud platform focused on connecting businesses with senior talent and subject matter experts for on-demand contingent hiring and work arrangements. The company's portfolio comprises global management consulting firms, private equity funds, hedge funds, and corporates, with a focus on the gig economy particularly. By offering specialised services and leveraging its extensive network, the company provides a platform that bridges the gap between clients and top industry talent. The company has more than 140k experts, with a presence across most industries. Responsibilities- KRA Client Relationship & Projects Management • • Build, manage, and strengthen relationships with clients through regular interactions and proactive engagement. • Develop a deep understanding of clients' industries, business priorities, and strategic objectives to provide effective solutions & and manage end-to-end project execution. • Analyse client requirements and ensure timely fulfilment of requests through the identification and empanelment of best-fit experts for research and consulting projects within the assigned domain, ensuring a high level of service delivery and responsiveness, with highest quality standards. • Coordinate effectively with internal and external stakeholders to ensure seamless project delivery and client satisfaction. Market & Industry Research • • Stay abreast of industry trends, market developments, and relevant news within assigned sectors. • Read and actively research information that enhances understanding of clients' industries and evolving business needs. Further track competitor activities, market intelligence, and emerging trends. • Anticipate potential client requirements and proactively build a pipeline of suitable experts to support future projects. People Management & Team Development • • Train, coach, mentor, and supervise team members to enhance performance and productivity. • Provide timely, constructive, and objective feedback to team members on their performance and development areas. • Drive the overall grooming, capability building, and professional development of team members. • Foster a collaborative, high-performance, and learning-oriented team environment. Knowledge & Expert Network Development • • Continuously expand and strengthen the expert network by identifying and onboarding relevant industry professionals. • Ensure readiness of expert pools to meet evolving client demands across sectors and geographies. Other Skills – • Graduate or Post graduate degree (Preferably in the field of Economics, Marketing or Business.) • Minimum 7-9 years of prior work experience in research and client servicing domain. • At least 1-2 years of experience in managing a team of 5-10 people and independently handling client’s delivery & TAT. • Strong problem-solving & decision-making abilities and analytical bend of mind thinking skills • Strong communication skills (both written & verbal)