Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration. The Accounts Receivable & Collections Coordinator is responsible for managing the day-to-day accounts receivable and collections activities for customers across the network. This role plays a key part in maintaining healthy cash flow by ensuring invoices are paid timely, outstanding balances are actively monitored, and collection efforts are conducted professionally and effectively. A successful candidate will possess strong communication and problem-solving skills, a customer-focused mindset, and the ability to identify opportunities for process improvements that enhance efficiency and accuracy within the accounts receivable function. Core Competencies • Customer Focus • Communication • Time Management • Energy & Stress Management • Teamwork • Quality Orientation • Problem Solving • Adaptability • Accountability and Dependability • Ethics and Integrity Job Duties • Support new and existing branches and customers with account inquiries, reporting, billing, and payment-related issues. • Generate and distribute customer invoices accurately and in a timely manner. • Process and post customer payments to the appropriate accounts. • Monitor accounts receivable aging reports and proactively follow up on outstanding balances. • Contact customers and branches regarding overdue accounts through phone calls, emails, and written correspondence. • Establish and monitor payment arrangements with customers as appropriate. • Maintain detailed documentation of collection activities, customer communications, and payment commitments. • Identify delinquent accounts requiring escalation and coordinate with management regarding external collection efforts when necessary. • Analyze and assess the creditworthiness of customers using external credit reporting and risk management tools. • Investigate, reconcile, and resolve account discrepancies, billing issues, and payment disputes. • Collaborate with Sales, Operations, Customer Service, and other departments to facilitate timely collections and resolve account-related concerns. • Maintain accurate and up-to-date customer account records. • Prepare periodic accounts receivable and collections reports for management review. • Identify process improvement opportunities and recommend solutions to enhance collection effectiveness and operational efficiency. • Ensure compliance with company policies and established accounting procedures. • Perform other related duties and special projects as assigned. Requirements • High School Diploma or equivalent required; Associate's Degree in Accounting, Finance, Business Administration, or a related field is considered an asset. • Minimum of 1-3 years of experience in Accounts Receivable, Collections, Credit, or a related accounting function. • Experience with Automotive Insurance preferred. • Experience communicating with customers regarding outstanding balances and payment arrangements. • Knowledge of accounts receivable processes, collections procedures, and account reconciliation practices. • Proficiency in Microsoft Office applications, particularly Excel. • Strong analytical and problem-solving skills with attention to detail. • Excellent verbal, written, and interpersonal communication skills. • Ability to manage multiple priorities and meet deadlines in a fast-paced environment. • Strong organizational and time management skills. • Ability to work independently while fostering positive working relationships with internal and external stakeholders. • Experience working with ERP, accounting, or management systems is considered an asset. Working Conditions • Overtime as required. • Sitting for extended periods of time. Diversity, Equity, Inclusion and Accessibility At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws. If you require accommodation during any stage of the recruitment process, please inform us and we will work with you to address your needs. Speedy Glass is an EOE