Job Description Associate Director – Strategic Account Delivery (SADD) Role Title Associate Director – Strategic Account Delivery (SADD) Business Unit SREaaS, Minfy Technologies Location Gurgaon Experience 17+ years Reporting To Head of SREaaS Business Direct Reports Technical Account Managers (TAMs) on dedicated strategic accounts team Employment Type Full-time, Permanent Role Summary Minfy Technologies, an AWS Premier Partner, is scaling its SREaaS business built on platform-powered, AI-driven managed services. We are seeking an Associate Director – Strategic Account Delivery (SADD) to own the delivery, growth and commercial outcomes of a portfolio of strategic enterprise accounts. The SADD is the single point of accountability for their assigned strategic accounts — owning the account P&L, leading the dedicated delivery pods (with TAMs reporting into the role), sustaining executive-level customer relationships, and growing account value over a multi-year horizon. This is a senior, outcome-based leadership role at the heart of how Minfy delivers and expands its most important accounts. Key Responsibilities Strategic Account Ownership & P&L • Own the end-to-end relationship and commercial outcomes for a portfolio of strategic accounts, each at meaningful annual recurring revenue. • Carry account-level P&L accountability — revenue, margin, renewals and multi-year total contract value (TCV) growth. • Serve as the senior executive sponsor and trusted advisor to customer leadership, aligning Minfy's delivery to the customer's business outcomes. Delivery Leadership • Lead dedicated delivery pods across assigned accounts, with Technical Account Managers (TAMs) reporting into the role. • Ensure committed SLAs, reliability targets and quality standards are consistently met, governing operational reviews and continuous service improvement. • Own critical escalations end-to-end, ensuring rapid resolution and clear executive communication. Account Growth & Commercial Expansion • Identify, shape and close expansion opportunities within existing accounts, growing scope, ARR and TCV. • Partner with pre-sales and solutioning teams to structure new statements of work and renewals on outcome-based commercial models. • Build and maintain multi-year account plans with clear growth, retention and reliability objectives. Platform-Powered & AI-Driven Delivery • Champion the adoption of Minfy's AI-driven platform intelligence and automation across assigned accounts to improve reliability, cost efficiency and delivery velocity. • Embed SRE discipline, observability, FinOps governance and runbook automation into the account operating model. • Use platform-driven insight to demonstrate measurable value to the customer and inform account strategy. Team Leadership • Build, lead and develop high-performing dedicated account teams, drawing on shared services and specialist pools as needed. • Mentor TAMs and delivery staff, driving capability in cloud operations, SRE and customer engagement. • Partner with the Director of Managed Services Operations for shared resource supply and delivery standards. Required Experience & Skills • 17+ years in IT services, with substantial experience in strategic account delivery, cloud managed services or enterprise engagement leadership. • Proven track record owning enterprise account P&L, with demonstrable revenue and TCV growth over multi-year relationships. • Strong delivery leadership credentials — managing SLAs, multi-tier delivery teams and complex escalations for enterprise customers. • Deep understanding of cloud platforms; fluency across any major cloud OEM (AWS strongly preferred; Azure / GCP an advantage). • Experience with geo / global delivery models and distributed teams. • Exceptional executive relationship management, negotiation and communication skills. • Commercial acumen — comfortable structuring outcome-based engagements, renewals and expansions. Preferred Qualifications • Relevant cloud certifications (e.g. AWS Solutions Architect / Professional-level). • ITIL or equivalent service management certification. • Experience introducing AI / automation into managed service delivery at scale. • Bachelor's degree in Engineering / Computer Science or equivalent; postgraduate / MBA an advantage. What the Role Offers • A senior leadership seat owning marquee strategic accounts within a fast-growing SREaaS business unit. • Direct commercial impact through account P&L ownership and multi-year growth. • The opportunity to lead delivery on an AI-driven, platform-powered managed services model with an AWS Premier Partner.