About Jackson Spalding Are you looking to join a hungry and humble team of thinkers, creators, and achievers? You’ve come to the right place. Jackson Spalding is an award-winning PR and marketing agency that helps clients grow by building their brands, protecting their brands and capturing demand. Founded in 1995, our agency vision has remained unchanged: to be the most trusted and respected agency in our industry. Fiercely creative and strategic, we work alongside our clients to help them connect with their audiences and reach their goals. That means we stay curious, have an open mind and ask questions to make sure we consistently achieve excellence with integrity for our clients, our communities, our agency and ourselves. JS is a proudly independent agency serving local and global clients, including Chick-fil-A, The Coca-Cola Company, Delta Air Lines, L.L.Bean, Norfolk Southern and Orkin, among others. Headquartered in Atlanta, Jackson Spalding has teams coast-to-coast in Athens, Georgia; Dallas; Los Angeles and New York. Learn more at jacksonspalding.com. About the role Jackson Spalding is seeking enthusiastic digital interns to support a nationally recognized QSR client across social media community engagement and digital content publishing teams. You will manage audience engagement and inbound conversation on various social media channels; attract, delight and convert our audience into brand advocates and customers for our clients through one-off engagement opportunities; create, update and publish website content; and analyze, innovate and optimize using social media and digital tools, data and channel features. WHAT TO EXPECT DURING A JS INTERNSHIP? Internships at Jackson Spalding are a great opportunity for recent graduates to gain valuable experience in an agency environment. We look for friendly go-getters (interns and full-time employees) who possess the five Cs: character, class, confidence, chemistry and competency. We also look for interns who are self-starters with a passion for communications and marketing who are committed to continuous learning to grow their professional experience. Interns will experience the daily rhythm of agency client work. JS interns work side-by-side with our professional team, attend client meetings and are responsible for projects that are assigned according to their level of experience and skill set. Internships are paid, typically three to six months in length, and may lead to full-time employment. This internship is in our Digital discipline, and JS will prioritize candidates with digital, marketing, communications, and other related experiences and studies. What you'll do Depending on your primary workstream(s), responsibilities may include: · Participating on national account team(s) with a fun, fast paced, always on dynamic · Creating top-notch customer and audience experiences across digital channels · Managing all community engagement for various brand social channels · Supporting social media listening, reporting and light data analysis to identify trends, audience insights and opportunities for optimization · Supporting one-off engagement initiatives designed to delight and build relationships with brand audiences by identifying and coordinating opportunities sourced through social media and other channels · Creating, updating and publishing website content within a digital content management system · Contributing to content audits and other website optimization projects · Supporting data and project tracking, reporting and analysis · Participation in brainstorming and planning sessions · Active involvement in day-to-day client work and project support Qualifications INTERNSHIP REQUIREMENTS/PREFERENCES: • Excellent writing and communication skills – social media copywriting experience is a plus • Resourcefulness, strong attention to detail and organizational skills • Adaptable with the ability to work well in both independent and team settings • Basic time, budget, and project management skills with a preference for Asana skillsets • Mid- to high-level knowledge of Microsoft Office software including Word, Excel and PowerPoint • Social media community engagement and platform management experience preferred – experience with Sprinklr is a plus • Experience with e-commerce platforms preferred – familiarity with Shopify is a plus • Knowledge of social media metrics, social listening, data analysis and reporting preferred • Social media strategy and management experience is a plus • Experience with website content management systems and digital content publishing preferred – familiarity with WordPress is a plus • Interest in social media, digital marketing, customer experience and emerging digital trends • Familiarity with generative AI tools and curiosity for using AI to improve workflows and enhance the quality of work is preferred EDUCATION • B.A. or B.S. degree in digital, marketing, communications or related field