Overview At Zimmer Heating & Cooling, we take pride in delivering exceptional comfort solutions backed by outstanding customer service, trusted expertise, and a team-first culture. As we continue to grow throughout the Greater Cincinnati market, we're looking for a high-energy, results-driven Operations Manager, HVAC Install to lead our installation department and help take our operation to the next level. This role is ideal for a hands-on leader who enjoys developing people, improving processes, driving operational performance, and creating an exceptional experience for both customers and employees. If you're passionate about building high-performing teams, solving problems, and making a meaningful impact, we'd love to talk with you. What You'll Do • Lead, coach, and develop a team of residential HVAC installation technicians, field supervisors, and support staff • Drive performance across key metrics including installation revenue, gross margin, productivity, callback reduction, safety, and customer satisfaction • Conduct ride-alongs, field observations, and coaching sessions to support technician development and quality standards • Partner with sales, dispatch, warehouse, and service teams to ensure seamless project execution and customer communication • Monitor installation quality through job site visits, audits, and process reviews • Manage customer escalations and ensure timely resolution of issues • Analyze departmental KPIs and implement strategies to improve operational efficiency and profitability • Support recruiting, onboarding, training, and retention efforts for the installation department • Ensure inventory, equipment, and fleet resources are properly managed and deployed • Promote a culture of accountability, safety, continuous improvement, and customer-first service • Collaborate with senior leadership on growth initiatives, capacity planning, and operational excellence What We're Looking For • 5+ years of HVAC leadership experience • Previous experience managing residential HVAC installation teams • Strong knowledge of residential HVAC installation practices, project management, scheduling, and field operations • Proven ability to coach technicians and build high-performing teams • Experience managing operational KPIs and driving accountability • Strong communication, customer service, and problem-solving skills • Ability to balance people leadership with day-to-day operational execution • Strong organizational skills and attention to detail • Valid driver's license and acceptable driving record Preferred Qualifications • Experience leading install teams within a residential HVAC organization • ServiceTitan or similar field service management software experience • Track record of improving department profitability, productivity, and customer satisfaction • Experience managing multiple crews in a fast-paced, high-volume environment Compensation & Benefits • Competitive base salary plus performance-based bonus opportunity • Health, dental, and vision insurance • 401(k) with company match • Paid time off and paid holidays • Company vehicle or vehicle allowance (if applicable) • Ongoing leadership development and training opportunities • Career advancement opportunities within a growing organization Why Join Zimmer Heating & Cooling? At Zimmer Heating & Cooling, you'll join a team that values hard work, collaboration, continuous improvement, and doing right by the customer. This is an opportunity to make a direct impact on a growing organization, develop talented team members, and help shape the future of our installation operations across the Greater Cincinnati market. Zimmer Heating & Cooling is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Posted Max Pay Rate USD $120,000.00/Yr. Posted Min Pay Rate USD $80,000.00/Yr.