• Excellent communication Skills written & verbal • Good customer interaction and result oriented • Troubleshooting skills - Windows XP, Outlook, Laptop related issues, Internet Issues, Wireless / Bluetooth issues, Data Card issues • Knowledge of blackberry mail configuration and troubleshooting • Escalation Management • Excellent communication and organizational skills • At-least one year experience in international BPO in technical process (Specially in Laptop support added advantage) • Understanding of Microsoft Windows systems and network security concepts • Comfortable in working in rotational shifts • Good in analyzing root cause and providing the resolution