• Provides technical systems and software support for modification, implementation, or conversion of business systems. • Translates business needs into technical requirements and ensures all systems support conform to business needs and specifications. • Acts as liaison between business unit and software and hardware developers and vendors. • As a senior member of the technical staff, assists senior business and IT management in determining the direction of current and future developments in areas of expertise. • Utilizes in-depth knowledge of technological alternatives and business system requirements to recommend innovations that enhance and /or provide a competitive advantage to the organization. • Provides feedback and technical guidance to project managers on issues of critical importance to achieving business objectives.