• MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 • Provide technical assistance and support related to computer systems, hardware, or software. Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution. • Write training manuals, train users, maintain reports etc. • Route problems to next level support. • Good communication skills, documentation skills, ability to handle end users and situations