Job Title: Business Analyst Location Pontiac, MI (Hybrid Role/2 Days per Week minimum) Duration: 2+ Years Experience Level: 4+ Years Note: Preference to candidates with Salesforce experience. Required Skills: · Client is seeking experienced business analyst to join the Application Services team working in a hybrid work environment. · We are seeking a hands-on, self-starter, critical thinking team player possessing both general technical knowledge and interpersonal skills. · Experienced in implementing process re-engineering, developing business requirements, use cases and test scripts using industry accepted practices. · Should possess high level understanding of information technology concepts as well as the SDLC methodology. · Must be flexible and able to multi-task, working on multiple projects and internal initiatives, inclusive of upgrades, maintenance, and enhancements. · Under supervision, conducts business process analyses and needs assessments to align information technology solutions with the business initiatives. · Supports analytical functions by assisting programmers in ascertaining user needs and adapting user procedures to final program design. · Organizes and facilitates application testing and user acceptance to ensure business community’s needs are met. · Acts as second and third level support for Production incidents and facilitates troubleshooting, both internally and externally with vendors, and close out of reported issues for multiple applications. · Utilizes current county-wide and/or department specific software to complete assignments. Environment: Azure DevOps, MS Visio, Microsoft 365 Services, SharePoint Online, MS Teams, Agile Methodologies.