Your mission Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries. Act as the key customer quality interface, lead complaint resolution, RCA/CAPA, and continuous improvement initiatives. Strengthen customer satisfaction, quality governance, and cross-functional collaboration while developing a high-performing quality team and fostering a strong zero-defect culture. Your profile Key Responsibilities • Own Customer Quality for rolling stock/train projects. • Ensure right-first-time, safe and compliant train delivery. • Act as the primary quality interface with customers. • Lead customer complaints, RCA, 8D, CAPA and closure. • Drive customer satisfaction, quality KPIs and punch-point reduction. • Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements. • Lead final inspection, testing, acceptance and quality release. • Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality. • Identify critical quality risks and initiate containment/escalation when required. • Drive continuous improvement, lessons learned and defect prevention. • Lead, mentor and develop the Customer Quality team. • Prepare and present quality performance reports to management and customers. Minimum Qualification / Experience & Competency: • Education & Experience: Bachelor’s degree with 14+ years or Diploma with 18+ years of experience, preferably in Mechanical/Electrical Engineering. • Industry Experience: Minimum 8 years of Customer Quality experience in Rolling Stock or Rolling Stock Components. • Quality Expertise: Strong knowledge of ISO 22163 (IRIS) and Quality Management Systems. • Customer Focus: Strong customer orientation with proven experience in customer complaint and quality issue resolution. • Technical Skills: Hands-on experience in RCA, 8D, CAPA, audits, inspections and quality improvement. • Communication: Excellent reporting, presentation, stakeholder management and communication skills. • Leadership: Ability to lead cross-functional teams and drive a zero-defect and continuous improvement culture. Why us? • Lead a nationally significant railway project with transformative potential. • Engage with advanced technologies and industry-leading experts. • Thrive in a dynamic, supportive, and growth-oriented work environment