Overview Major Responsibility: To provide direct services to our patrons within the Main Poker section. Responsibilities Other Responsibilities: • Acknowledge and greet customers and guests in a friendly, warm and courteous manner. • Ensure that customers receive quality service and always follow up making sure they received the service they expected. • Ensure that all collections obtained by Dealers are properly and accurately recorded. • Start and convert games. Must provide proper documentation • Ensure that correct and accurate gaming decisions are made according to the company policies. • Work closely with Board personnel to ensure that seats are being filled quickly and accurately. • Constantly advertise the games you have available in your section making sure your games stay as full as possible at all times. • Maintain the integrity of the games and notify the Casino Shift Manager of any suspicious or unusual activity. • Never indicate that tips, "tokes" or gratuities are expected for service. • Maintain a professional appearance and attitude. • Monitor the operation within your assigned section. • Maintain excellent public relations with customers. • Be aware of games breaking or converting, in other sections. • Ensure the cleanliness of your assigned section. • Attend meeting on time and in full uniform ready to work, no exceptions. • Perform all other work-related duties as assigned by the Casino Shift Manager.