Job Summary: Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join the San Jose, CA team! The Program Manager is a strategic project management professional who supports customer projects. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers. At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits! Responsibilities of the Program Manager: • Relationship Management: • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services. • Works with site Lead PM to provide revenue forecasting by account. • Customer Experience & Satisfaction: • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication) • Provide verbal and written communication to customers to ensure expectations are met. • Tactical Business Execution: • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met. • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program. • Commercial/Contract Management: • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs). Benefits of the Job: • Competitive medical, dental, and vision benefits  • Health Savings Account/Flexible Spending Account • 401K and company matching with no vesting period • PTO for rest and relaxation  • Gym reimbursement (through Anthem) • Employee Assistance Program • A safe and inclusive work environment with team and management support  • Employee training and development • Community service and philanthropic initiatives  • Employee appreciation and events  • Career advancement opportunities  • Employee Referral program  • Employee discounts Qualifications of the Program Manager: • Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience. • At least 2 years of related experience in relevant manufacturing industry. • Knowledge of manufacturing, Engineering and Technical Services. • Strong written and verbal communication skills. • Prior experience driving customer account development. • Prior experience in managing customer revenue growth and commercial management/execution. • Proficient computer skills: MS Office (Excel, Word, and PowerPoint). Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition. At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships. This position requires access to information subject to U.S. export control regulations. Applicants must qualify as a U.S. Person under the International Traffic in Arms Regulations (ITAR). Emerald Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.