Job Description Welcome to AMN Healthcare — Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: • Named to Becker’s Top 150 Places to Work in Healthcare — three years running. • Consistently ranked among SIA’s Largest Staffing Firms in America. • Honored with Modern Healthcare’s Innovators Award for driving change through innovation. • Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006. The Senior Specialist, Customer Experience supports the execution of key brand and channel marketing efforts by applying AMN brand guidelines. This role maintains a broad knowledge base ranging from digital, social media, print, copywriting and editorial marketing to deliver quick turnaround in support of brand marketing strategies and initiatives, and support marketing department operations and initiatives. Job Responsibilities • Provides operations support, including adherence to budget, invoice processing, and project management within scope of the role (i.e. ad traffic, insertion orders & placements, vendor management and more). • Consistently drives and demonstrates strategic expertise across these areas: web site project management, display advertising, job board management, email marketing, search engine optimization, search engine marketing and social media. • Applies various marketing channels to build business opportunities. • Tracks, analyzes & reports marketing results including email and social campaigns, web analytics and candidate lifecycle metrics. • Maintains marketing calendars & schedules for the purpose of planning campaigns, events, preparation and all related marketing activities. • Helps develop and implement content strategy for blogs/articles and marketing campaigns with the common goal of supporting brand awareness and supply initiatives, working in concert with sister brands marketing as well as outside communications and content guides. • Initiates and leads marketing campaigns. • Develops and sends out ongoing email communication including job alerts as well as posting job alerts on Facebook pages. • Provides marketing support to sales operations and other internal cohorts on conference promotions. Key Skills • Customer Service • Collaboration • Experience with BlueShift, Sprout & Canva a plus • Demonstrated proficiencies for sophisticated datasets and use of Excel spreadsheets Qualifications Education & Years of Experience • Bachelor's Degree plus 2-5 years of work experience OR High School Diploma/GED plus 6-9 years of work experience Additional Experience • Experience in Marketing, preferably in developing and implementing multi-channel digital marketing campaigns Work Environment / Physical Requirements • Work is performed in an office/home office environment. • Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role. Pay Rate $29.50 - $35.00 Hourly Final pay rate is dependent on experience, training, education, and location.