Chez ABB nous aidons les industries à aller plus vite - de manière plus efficace et plus propre. Ici, le progrès est une attente - pour vous, votre équipe et le monde. En tant que leader mondial du marché, nous vous fournirons ce dont vous avez besoin pour y parvenir. Ce ne sera pas toujours facile, la croissance demande du courage. Mais chez ABB, vous ne serez jamais seul. Faites fonctionner ce qui fait tourner le monde. Cette position est rattachée à: BL Manager MG Services MOSE India Your role and responsibilities In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #Li_Onsite This role is contributing to the Motion business based at Vadodara, India: You will be mainly accountable for: • Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. • Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. • Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. • Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management. Qualifications for the role • Full Time BE or B.Tech Electrical or Mechanical • Mins 5+ years of experience • Prior experience in spare parts sales or after-sales service preferred for Large Motors and Generators • Understanding of international trade processes, customs, and logistics operations • Basic technical knowledge to understand product specifications and technical documentation • Fluent in English with strong written and verbal communication capabilities More about us ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Nous valorisons les personnes venant de différents horizons. Cela pourrait-il être votre histoire ? Postulez dès aujourd'hui ou visitez www.abb.com pour en savoir plus sur nous et découvrir l'impact de nos solutions à travers le monde. . Avertissement contre la fraude : Toute offre authentique de ABB sera toujours précédée d'un processus de candidature et d'entretien formel. Nous ne demandons jamais d'argent aux candidats. Pour les postes actuellement ouverts, vous pouvez visiter notre site de carrière https://global.abb/group/en/careers et postuler. Veuillez consulter les informations sur la fraude au recrutement en utilisant le lien suivant : https://global.abb/group/en/careers/how-to-apply/fraud-warning.