DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. Position: Customer Service Rep Shift: Weekend Day shift / Fri - Sun / 6am to 6pm Pay: $21.50 + $2.00 shift premium for working weekend day shift. Additional Incentives: Attendance Bonus In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: • Dispatching, scheduling and handling warehouse inbounds and outbounds • 3 years Minimum experience in Microsoft applications, Excel, Outlook, and Word. • Experience in any WMS system, allocating orders, waving orders or Problem solving in system • Strong comminication via email and over the phone. Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30th day - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities: • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. • Maintain customer records and update account information. • Maintain financial accounts by processing customer adjustments. • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. • Perform other duties as assigned. Required Education and Experience: • High School Diploma or Equivalent • 0-12 months of system, data entry or reporting experience • 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.