Under the supervision of the Accounts Receivable Manager, the AR & Collections Specialist I will support back‑end processes including payment posting, collections, and accounts receivable on the Accounts Receivable team. The AR & Collections Specialist I (ARCS-1) will is responsible for effectively communicating with patients and insurance companies to resolve outstanding balances. The ARCS-1 would be eligible for a hybrid remote work schedule at the completion of six months of successful employment. Role and Responsibilities • Contact patients via phone, mail, and email to discuss outstanding balances and arrange payment plans. • Monitoring outstanding patient accounts and identifying overdue payments. • Negotiate payment arrangements with patients and insurance companies. • Maintain accurate records of all patient interactions and payment transactions. • Process all incoming correspondence. • Accurately post payments received from insurance companies and patients to the appropriate accounts. • Review and reconcile payment discrepancies, ensuring that all transactions are correctly recorded. • Manage inbound customer calls. • Research patients’ insurance information. • Data Entry of Insurance and Patient Demographic Information. • Corresponding with various customers for purposes of researching payor, and demographic information. • Maintain productivity and accuracy standards. • Adhere to all HIPAA regulations and compliance guidelines. • Demonstrate a strong commitment to workplace safety by identifying hazards, reporting risks, and supporting continuous safety improvements. • Adhere to all company safety policies, procedures, and regulatory requirements while actively promoting a safe and compliant work environment. • Collaborate with team members to uphold safety standards and foster a culture of safety across all operations. • Other duties as assigned. Qualifications and Education Requirements • Must be 18 years old or older at time of hire • Graduation From High School or equivalent. • Strong background in medical billing and collections. • Ability to work at a computer station for extended periods. • Ability to view computer monitor for extended periods (up to 8 hours) • Ability to remain composed and multi-task in a busy, high-pressure environment. • Ability to comprehend or learn department practices, rules, and regulations quickly. • Ability to operate telephone and other specialized computer communication equipment. • Ability to learn new software. • Ability to speak clearly, concisely, and respectfully. • Ability to communicate effectively with a diverse population, including medical professionals. • Ability to think and react quickly and effectively in tense situations. • Ability to follow written and oral instructions. • Ability to recall details from numerous informational resources. • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures. • Maintain a reliable attendance record and be punctual daily. • Pass background investigation • Pass a pre-employment drug screen and all subsequent random or for cause drug screenings. • Ability to lift up to 25 lbs. • Ability to speak, read, and write English Preferred Skills • Customer service experience • Ambulance Industry Experience • Knowledge of payor types – Medicare, Medicaid, private insurance • Proficiency in Microsoft Office Suite