Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits • Medical Insurance • Vision Insurance • Dental Insurance • 401(k) • Paid Sick hours Job Description • Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s. • Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules. • Request, confirm, and update delivery appointments through customer portals. • Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries. • Prepare and review appointment confirmations. • Track inbound and outbound shipments and provide customers with accurate ETAs. • Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns. • Enter and maintain accurate shipment and customer information in the internal system • Respond to customer emails and phone calls professionally and promptly. • Escalate urgent transportation or customer issues to the appropriate departments. • Maintain daily shipment reports, appointment schedules, and tracking spreadsheets. • Follow up with carriers to ensure appointments are met and deliveries are completed. • Build strong relationships with key customers and transportation partners. • Support the logistics team with daily operational tasks Qualifications • Strong communication and customer service skills • Fluent in English/Korean (1member), English/Spanish Bilingual (1member) • Excellent organization and time management • Attention to detail and accuracy • Shipment tracking and appointment scheduling • Problem solving and issue resolution • Strong follow up and multitasking abilities • Proficient in Microsoft Excel, Outlook, and Word • Ability to work in a fast paced environment Requirements • High school diploma or equivalent • 3– 6 years of experience in logistics, transportation and customer services preferred • Experience scheduling delivery appointments preferred • Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s • Experience working with carriers, customers, and internal teams • Ability to manage multiple shipments and meet deadlines • Strong written and verbal communication skills Additional Information All your information will be kept confidential according to EEO guidelines.