Want to work with like minded individuals with a passion for fitness and helping others? If so, we have an amazing opportunity for a Front Desk staff member to join our team! Who are we? The Front Desk Attendant serves as the primary point of contact, welcoming members while managing check-ins. They are responsible for answering inquiries and performing equipment and new member orientations. They help maintain a clean, safe, and organized facility while ensuring a positive customer experience. Our Core Values: Passion - We bring energy, enthusiasm, and dedication to everything we do. Trust and Transparency - We foster open, honest communication and act with integrity in every interaction. People Forward - We prioritize people in every decision—valuing relationships, respecting individuality, and supporting personal and professional growth. Collaboration - We succeed through teamwork, valuing every voice and building on each other’s strengths. Environmental Responsibility - We recognize our role in contributing to a healthier planet and strive to make thoughtful, responsible choices in how we operate. Growth - We embrace growth as a continuous journey—personally, professionally, and organizationally. Your Role: Member Services and Customer Experience: • Welcome and assist members, guests, and prospective members in a professional and courteous manner • Answer member questions regarding facility policies, equipment usage, programs, and services • Address member concerns and elevate issues to management as appropriate • Provide equipment orientations and new member orientations to members Facility Operations: • Conduct opening and closing procedures for the fitness center • Perform daily facility walkthroughs to identify safety hazards, maintenance issues, or housekeeping concerns • Ensure fitness equipment, furnishings, and amenities are in proper working order and report deficiencies promptly • Maintain organization and cleanliness of all fitness center areas, including cario, strength training, stretching, lockers and common areas • Management of equipment and the preventative maintenance program • Light cleaning of the fitness center and reracking of weights • Assist with the purchase of essential fitness center items such as gm wipes, replacement of small equipment Safety and Emergency Response: • Respond appropriately to medical emergencies and follow established emergency procedures • Ensure emergency equipment, AEDs, first aid kits, and incident documentation materials are available and operational • Monitor member activity for unsafe behavior and provide corrective guidance when necessary Administrative and Reporting: • Maintain accurate attendance, utilization, orientation, and incident reports • Prepare and submit periodic reports regarding facility usage, maintenance needs, member feedback, and operational concerns Access Control and Compliance: • Verify member eligibility and access priviledges • Enforce facility policies, procedures and code of conduct Supplies and Vendor Coordination • Monitor inventory levels of cleaning supplies, office supplies, fitness accessories, and member amenities • Coordinate service requests with approved maintenance and equipment vendors as directed by PNC What we are looking for: • Education: • CPR and AED required • HS Diploma required, BS in Exercise Science or similar preferred • Experience: Customer service • Skills: Ability to prepare routine administrative paperwork What We Offer: • Medical, dental and vision benefits available for all full-time employees after 30 days of employment (on the first of the following month) • Ancillary insurance benefits available after 1 year of employment • Health Savings Account • 401k participation after 1 year of employment (with up to 3% match) • Paid Time Off (accrual based on tenure) • Professional Development reimbursement available immediately (amount based on tenure) • Extensive Training and Development Program • Partnership with ISSA for CEUs and certification discounts • Employee Discount Program Ready to make a difference? If you’re excited about the chance to inspire and transform lives while working in a fun, energetic setting, we want to hear from you! Apply now and take the first step towards an exciting career in health and wellness with Elevation Health!