GLOBAL PROCUREMENT AND ASSET MANAGER ROLE Location: Bangalore Experience:8 – 12 years ROLE OVERVIEW The Procurement Operations Manager is the operational backbone of the Sapiens procurement function. This role owns the day-to-day running of the buyer team — workload management, SLA compliance, process governance, and systems performance — ensuring that every purchase request moves through the right workflow, at pace, and to the right standard. Reporting directly to the Procurement Manager, you will manage a team of category buyers and a procurement analyst, serve as the primary escalation point for operational issues, and drive the team’s readiness for Dynamics 365 and AI-assisted automation. This is a high-ownership role for a senior procurement professional who thrives on structure, accountability, and continuous improvement. KEY RESPONSIBILITIES Team Management & Operations • Day-to-day management of all buyers and the procurement analyst: workload distribution, capacity planning, and SLA performance. • Buyer performance management, onboarding, and operational coaching across all spend categories. • Serve as the primary escalation point for urgent purchase requests, vendor disputes, and operational exceptions. • Ensure adequate coverage across categories; manage interim capacity during open headcount periods. Process Governance & Systems • Own PRS and ServiceNow workflow configuration: approval routing, queue management, and policy compliance. • Define and enforce one consistent procurement process across all buyers, categories, and workflows. • Maintain and improve standard operating procedures, escalation paths, and buyer playbooks. • Ensure team adherence to internal procurement policies and audit requirements. Dynamics 365 & Automation Readiness • Lead the team’s operational readiness for the Dynamics 365 ERP migration — workflow mapping, category taxonomy alignment, and training. • Identify and implement automation opportunities within buyer workflows, in collaboration with the Technology BP and Procurement Manager. • Champion AI-assisted tools and process improvements to increase team efficiency and data quality. Cross-Functional Collaboration • Partner with Finance on PO reconciliation, budget compliance, and month-end close support. • Coordinate with the Procurement Manager – Technology BP on technology buyer capacity, priorities, and workload alignment. • Support the Procurement Manager on team structure, hiring, and performance reviews. • Provide operational data, KPI dashboards, and savings tracking to support strategic reporting. REQUIREMENTS Must Have • 10+ years in procurement operations, purchasing, or supply chain management within a technology or enterprise software company. • Proven experience managing a buyer team: workload distribution, SLA ownership, and performance management. • Strong command of P2P systems — ServiceNow, SAP, or equivalent ERP/procurement platforms. • Process governance mindset: experience defining and enforcing procurement policies across a multi-buyer team. • Demonstrated ability to manage competing priorities and operational escalations in a fast-moving environment. • Strong communication skills; comfortable working across Finance, IT, R&D, and senior stakeholders. • Fluent English. Preferred • Experience leading or contributing to an ERP migration (Dynamics 365, SAP S/4HANA, or equivalent). • Familiarity with AI tools applied to procurement workflows (contract review, spend analytics, RFP drafting). • Exposure to Software Asset Management or technology procurement operations. • CIPS or equivalent procurement qualification. WHAT YOU WILL OWN Direct Reports Key Systems Technology Buyers TP Services Buyer Ops & Facilities Buyer Contingent Workforce Buyer ​ Procurement Analyst ServiceNow (PRS & workflows) Dynamics 365 (upcoming ERP) Procurement analytics & KPI dashboards Vendor master data & compliance tracking ESCALATION & DECISION AUTHORITY Escalate to Procurement Manager: • Contracts above approval threshold or with non-standard commercial terms. • Strategic vendor issues, supplier disputes requiring executive engagement. • Headcount decisions, role changes, or team structure matters. Decide independently: • Day-to-day buyer workload, task prioritisation, and SLA management. • Workflow routing, ServiceNow configuration, and process adjustments within policy. • Operational escalations, urgent PO approvals (within threshold), and buyer coaching decisions.