Description General Summary: The Assistant Field Service Manager supports the daily operation of the Field Service Department by coordinating field activities, assisting with technician leadership, and ensuring timely, high-quality customer support. This position serves as the primary backup to the Field Service Manager, assuming departmental leadership during absences and helping drive operational excellence. Principal Accountabilities: • Support the daily coordination and scheduling of field service technicians, installations, start-ups, renovations, and emergency service. • Serve as acting Field Service Manager during manager absences, ensuring continuity of operations and customer support. • Lead all aspects of the Field Service Safety Program, including OSHA compliance, safety training, audits, incident investigations, corrective actions, and maintaining required safety documentation. • Promote a strong safety culture by coaching technicians on safe work practices and ensuring compliance with company, customer, and regulatory safety requirements. • Provide technical support, troubleshooting assistance, and mentoring to field service technicians. • Review service documentation and maintain accurate service, warranty, and safety records. • Coordinate with Engineering, Manufacturing, Project Management, and Sales to resolve technical issues and improve products and processes. • Assist with customer training, service contract support, and continuous improvement initiatives. • Support technician development through coaching, training, and performance feedback. • Coordinate outside contractors as needed to support customer requirements. • Assist with field service process improvements, reporting, and operational metrics. • Perform additional duties as assigned by the Field Service Manager or Director of Commissioning. Physical Working Environment • Office, manufacturing, and customer field environments. • Work may include climbing, standing for extended periods, and working in refrigerated facilities, construction sites, rooftops, and industrial processing environments. • Domestic and international travel up to 50%. Requirements • Associate degree in a technical discipline or equivalent experience preferred. • Excellent organizational and time management skills, with the ability to coordinate multiple technicians, projects, and priorities simultaneously. • Proficiency with Microsoft Office and scheduling, service management, or ERP software, with the ability to efficiently coordinate field service activities and maintain accurate records. • Three or more years of experience in industrial field service, food processing, packaging, or related industries. • Experience supporting technicians, field operations, or customer service activities preferred. • Working knowledge of OSHA regulations and industrial safety practices. • Strong mechanical and electrical aptitude with troubleshooting skills. • Strong communication, organization, and problem-solving skills. • Ability to manage multiple priorities and work effectively with cross-functional teams. • Proficiency with Microsoft Office and service management software preferred.