Job Description The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services (ITS)/Enterprise Access Management Office – IPAM is recruiting for one (1) IT Service Management Specialist, to function as Security Analyst, who will: - Be responsible for hardware and software design, implementation, troubleshooting, and support functions related to the Agency’s Enterprise Local Area Network (LAN) Production and Development Systems within a secure, hybrid enterprise server environment. - Perform technical diagnostics and troubleshooting to ensure efficient enterprise operations and timely resolution of issues. - Provide technical assistance to customer area staff by communicating the capabilities and limitations of LAN hardware and software in clear, non-technical terms. - Administer and support hybrid identity environments, including Active Directory (on-premises) and Entra ID (cloud); administer Role-Based Access Control (RBAC) and identity lifecycle management processes. - Perform Windows Server administration tasks; administer Power Platform solutions; support mobile device access–related issues. assist in secure access management, including privileged account administration across 66K+ user accounts, 4,200+ groups, and 300+ enterprise applications. Hours/Shift: 9:00am-5:00pm IT SERVICE MANAGEMENT SPECIALI - 95713 Qualifications 1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations; 3. Education and/or experience which is equivalent to "1" or "2" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.