Description Position Summary: The Relationship Banker supports daily branch operations by delivering accurate, courteous, and consistent customer service while building and strengthening customer relationships. This role takes a consultative approach to understanding customer needs, recommending appropriate financial solutions, and deepen relationships. Responsibilities include opening new accounts, supporting account maintenance, and assisting with a variety of branch functions. The Relationship Banker ensures exceptional customer experience through strong product knowledge, proactive service, and strict adherence to Bank policies, procedures, and regulatory requirements. Key Responsibilities: Customer Service & Relationship Building: • Provide prompt, professional, and friendly service in the lobby, at the teller line, and across all customer channels. • Respond to inquiries, provide accurate information, and resolve routine customer issues efficiently and courteously. • Develop understanding of customer needs through active listening and purposeful conversations. • Take a consultative approach to recommend appropriate products, services, or internal partners. • Take a consultative approach to identify appropriate solutions and connect customers with products, services, or internal partners that best meet their needs. • Build long-term relationships through consistent follow-through and proactive engagement. • Identify opportunities to deepen relationships and enhance the customer’s financial well-being • Proactively seek opportunities to deepen existing relationships by identifying ways the Bank can add value to the customer’s financial well-being. Product Knowledge & Customer Support: • Maintain expert knowledge of Bank products, services, digital tools, and account solutions. • Clearly communicate product benefits and assist customers with selecting products aligned with their financial needs and goals. • Actively contribute to branch deposit, referral and service goals while maintaining a customer-first approach. • Serve as a resource to peers by demonstrating strong product competency and operational knowledge. Account Opening & Customer Maintenance: • Open and maintain a variety of accounts, including checking, savings, CDs, IRAs, HSAs, and safe deposit boxes, ensuring all documentation is accurate and compliant. • Follow up on new account openings to ensure customers understand product features, benefits, and available digital banking tools. • Assist customers with account servicing needs, including updating account information, troubleshooting issues, and providing timely resolution. • Process routine customer requests such as debit card applications, instant issue cards, check orders, and CD maturity instructions. • Support safe deposit box audits by verifying customer records, confirming inventory, and ensuring documentation meets Bank policy and regulatory standards. • Assist with dormant account reviews by monitoring activity, conducting customer outreach when appropriate, and completing required compliance documentation. Compliance, Professional Standards & Performance Expectations: • Adhere to all federal and state banking regulations, including but not limited to BSA/AML, CIP/KYC, and privacy requirements, ensuring all customer interactions and account activities follow established compliance standards. • Protect customer information by following confidentiality, security, and data protection protocols at all times. • Follow all Bank policies, procedures, and operational guidelines while promoting a secure and compliant branch environment. • Identify and promptly escalate suspicious or unusual activity to Branch Leadership in accordance with Bank procedures. Community and Public Relations: • Participate in community organizations and events as appropriate. • Represent Kennebec Savings Bank professionally within the community. Other duties: • Work at other Bank branches as needed for customer service, operational, or training purposes. • Maintain reliable attendance, punctuality, and professional conduct consistent with Bank expectations. • Meet established performance standards for service quality, accuracy, and operational integrity. • Participate actively in required training, meetings, and ongoing professional development to maintain up-to-date knowledge of products, systems, and regulatory requirements. • Attend and participate in Bank meetings. Attend internal and external training to improve skills and knowledge relevant to the Relationship Banker position. • Perform other duties as required. Requirements Skills & Competencies • Strong communication skills with a customer-focused approach. • High attention to detail and accuracy. • Strong organizational and time-management abilities with the capacity to multitask. • Effective problem-solving and decision-making within established procedures. • Demonstrated integrity and ability to maintain confidentiality. • Ability to collaborate effectively with branch staff and management. Education & Experience: • Bachelor’s degree or equivalent work experience preferred • 3-5 years of progressively responsible experience as a Head Teller, Customer Service Representative, or similar role • Proficiency in computer use, including word processing and spreadsheet applications Physical & Technical Requirements: • A valid driver’s license and reliable transportation to attend meetings, training, and daily work schedules • Ability to lift and carry up to 20 pounds • Ability to operate vault systems and combinations • Ability to read and interpret computer-generated reports • Ability to stand/sit for extended periods • Ability to work at a computer for extended periods, including keyboard and monitor use • Ability to communicate clearly and professionally with customers by telephone, with strong listening skills • Ability to prioritize workflow while managing multiple responsibilities Salary Range: Compensation for this position is based on knowledge, skills, experience, and demonstrated competency within the role. Developing - Minimum: $21.40 hourly Proficient - Midpoint: $27.03 hourly Exceptional - Maximum: $32.66 hourly