Description Position Summary: The Teller is a customer-focused banking professional responsible for accurately and courteously processing a wide range of financial transactions. This role maintains precise cash and transaction records, supports operational efficiency, and may assist with training new team members. As a key point of customer interaction, the Teller contributes to a positive banking experience, promotes Bank products and services, and ensures adherence to all policies, procedures, and regulatory requirements. Key Responsibilities: Customer Transactions: • Provide prompt, courteous, and efficient service to branch customers at the teller line or drive-up windows. • Process customer deposits and withdrawals (including night bags) in accordance with established procedures. • Receive loan, mortgage, and club payments. • Cash checks and sell money orders and Treasurer’s checks. • Assist customers with safe deposit box access. • Comply with all Bank and branch policies and procedures related to customer transactions. • Refer complex questions or problems to the Front Line Manager or Supervisor. Transaction Accuracy & Compliance: • Accurately settle own cash drawer and processed work in adherence to Bank performance standards and established procedures. • Maintain daily work in good order and ensure proper documentation. • Comply with all Federal and State banking regulations. • Adhere to all Bank and branch operating and security policies and procedures. • Meet or exceed established objectives and performance standards for teller functions Product Knowledge & Customer Support: • Maintain knowledge of current Kennebec Savings Bank (KSB) products and services. • Actively utilize Bank products and services to better understand features and benefits. • Communicate product knowledge effectively to customers and prospective customers. • Engage customers in conversation to identify “cues and clues” to determine needs. • Respond to customer inquiries and evaluate their financial needs. • Recommend appropriate Bank products and services and refer customers to other Bank personnel when appropriate. Branch Support: • Perform additional branch functions as assigned to meet customer service or operational needs. • Provide support at other branch locations as required. Community & Public Relations: • Actively participate in community organizations and events. • Represent the Bank professionally within the community. Other Duties: • Demonstrate reliable attendance and punctuality. • Work at other Bank branches as needed for customer service, operational, or training purposes. • Attend and participate in Bank meetings. • Attend internal and external training to improve job-related skills and knowledge. • Understand and fully comply with Kennebec Savings Bank’s Core Values. • Perform other duties as required. Requirements Skills & Competencies: • Strong customer service and communication skills • Attention to detail and accuracy • Organizational and time management abilities • Problem-solving within established procedures • Integrity and confidentiality • Ability to work collaboratively in a fast-paced environment Education & Experience: • High school diploma or equivalent required • Cash handling and customer service experience preferred • Familiarity with banking products and systems a plus • Basic computer proficiency (word processing, spreadsheets, banking systems) Physical & Technical Requirements: • Valid driver’s license and reliable transportation to attend meetings, training, and daily work schedules • Ability to lift up to 20 pounds (cash boxes/bags) • Ability to distinguish between various denominations of coin and currency • Ability to handle currency and operate vault systems • Ability to stand or sit for extended periods • Comfort using computers and reading reports • Strong verbal communication skills, including phone interactions • Ability to manage multiple tasks and maintain attention to detail • Ability to think through a problem, following proper steps in finding resolution. • Must have a high degree of ethics and maintain confidentiality of customers and accounts • Must be friendly, courteous and sensitive to the needs of customers and coworkers Salary Range: Compensation for this position is based on knowledge, skills, experience, and demonstrated competency within the role. Developing - Minimum: $20.19 Proficient - Midpoint: $22.72 Exceptional - Maximum: $25.24