Description The E-Commerce & Inside Sales Assistant facilitates the entire sales cycle, from client interaction, garment ordering decoration ordering, invoice submission, and payment, collection, follow up, and review. The E-Commerce & Inside Sales Assistant reports to the Inside Sales Specialist. Abilities Required • Excellent typing & computer skills • Exceptional organizational skills & ability to focus for long periods of time. • Thorough attention to detail. • Basic math skills & ability to count and retain numerical information. • Read & Understand English • Ability to operate under pressure & time constraints. • Ability to interpret, transpose, & accurately reproduce data with speed & accuracy. • Visual memory retention skills to help build your product knowledge • Proficient with Excel, Word, Email • Personable • Responsible • Strong communication skills; both written & verbal are needed for clients & the internal team Specific Responsibilities • Extreme attention to detail in all aspects of duties, email composing, order entry. • Enter client order into our production software, NOMOS. • Works with clients to find solutions to order issues. • Extremely organized, follow the system and steps for the role. • Communicate with production staff on a regular basis to ensure timely order completion • Manages eCommerce platform store creation, ordering, and inventory. • Use NOMOS to create work orders & order garments. • Use Order My Gear tool to execute all phases of online store sales • Work with Accounting Dept. to ensure timely payments from customers. • Actively pursue & develop new leads & accounts. • Maintain a positive & energetic attitude towards existing & potential customers. • Work with Accounting Dept. to ensure timely payments from customers. • Work closely with the Social Media & Marketing Coordinator and Graphic Artists to coordinate new marketing & social media campaigns. • Answer phone, emails, texts, faxes, etc. with professionalism & promptness (inside 24hrs) Key Performance Indicators • Doing whatever it takes to ensure the customer is more than satisfied with the entire sale process. • Receive great compliments, client testimonials, and survey results. • Consistently outperform previous quarter results in both profitability and revenue. • Become an expert that customers seek out. • Cultivate & promote AR’s Purpose, Vision, Mission & Core Values everyday. • Consistently showing up for work on time and putting in extra time when required. • Effectively communicating with departments to create a seamless & highly productivework environment. • Consistently meet client deadlines & ensure orders go out at the highest quality standardin terms of appearance and accuracy