Description POSITION SUMMARY Develops, coordinates, and implements the quality assurance program designed to ensure quality production of products consistent with established standards and meets or exceeds customer needs. ESSENTIAL RESPONSIBILITIES Include the following. Other duties may be assigned. • Formulates and maintains quality assurance objectives complementary to corporate policies and goals. • Manages customer relationships relative to customer needs, concerns, dissatisfactions, audits, inspections, etc. • Investigates and resolves customer complaints regarding quality. • Develops and implements systems to meet third party certifications to include ISO, IATF, ASTM, customer Quality Assurance programs, etc. • Interprets quality assurance philosophy to key personnel in organization. • Performs quality reviews of contract documentation for compliance with stated requirements, including vendor quality manuals and company quality records. • Performs technical reviews of potential business and assures compliance to contract review processes. • Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes. • Manages and actively participates in all aspects of Supplier Quality activities including vendor control and product attributes. • Reviews all data obtained during all quality assurance activities to ensure consistency with company policies and procedures. • Designs and implements quality assurance training programs for key personnel in conjunction with managers. • Develops new approaches to solve problems identified during quality assurance activities. • Keeps management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve the situation. • Prepares and presents technical and program information to the management team. • Directs technical and administrative workers engaged in quality assurance activities. • Maintains a working knowledge of government and industry quality assurance codes and standards. • Plays an active role on the Eupora management team. Supervisory Responsibilities (If applicable) Directly supervises the Quality Engineer and Quality Technicians (3 to 4) personnel. Is responsible for the overall direction, coordination, and evaluation of the Quality department. QUALIFICATIONS and EDUCATION REQUIREMENTS Education and/or Experience: Bachelor's degree (B. S.) from four-year College or university in engineering or comparable technical degree with three or more years of quality management experience in a manufacturing environment, or equivalent combination of education and experience. Some supervisory experience required. Metallurgical experience preferred. Experience in managing an APQP system required. Must have a good understanding of lean manufacturing and/or six sigma techniques, and statistical methods. Must demonstrate the ability to accomplish tasks through others; be self-motivated, have a high sense of urgency and the ability to problem solve complex situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Human Resource systems; Internet software; Payroll systems; Spreadsheet software and Word Processing software.