We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Roles and Responsibilities • Take overall responsibility for daily IT operations and service availability at the manufacturing site. • Ensure stable and reliable operation of IT infrastructure, network, servers, endpoints, communication systems, and business applications. • Monitor system performance and availability, proactively identify potential issues, and take corrective actions before they impact business operations. • Establish and maintain standard IT operation procedures, maintenance schedules, monitoring mechanisms, and escalation processes. • Ensure critical IT services are properly supported during production operations and applications, including ERP, MES (SFCS), WMS, QMS, production reporting, and related systems • Implement and enforce corporate IT security policies and standards at the manufacturing site • Lead and manage the site MIS/IT operations team and ensure adequate daily IT support coverage. Skills and Qualifications: • Proven experience in IT infrastructure, network, endpoint, system/application support, and IT service management. • Experience supporting manufacturing operations and production-critical IT systems is highly preferred. • Familiarity with ERP/MES/WMS/QMS or other manufacturing applications is an advantage. • Experience in IT service management, including Incident Management, Problem Management, Change Management, and Service Request Management. • Experience managing IT vendors, service providers, and outsourced support. • 6.Strong communication and coordination skills, with the ability to work effectively with both technical and non-technical users. • 7. 5+ years of experience in IT/MIS manager/operation, preferably within a manufacturing or factory environment Primary Working Location: • Texas, United States Education Bachelor - Information Engineering, Computer Science or related science and engineering Work Experience Language Skills Architectural Leadership、 Availability Management、 Business Process Management (BPM)、 Incident Response Management、 Information Security Management System (ISMS)、 Information Technology Infrastructure Library (ITIL)、 IT Asset Management (ITAM)、 IT Service Management (ITSM)、 Problem Management、 Resource Management、 Service Improvement Planning