Job Description Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew · Plan on-the-job coaching objectives before each store visit using store planning tool · Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew · Conduct Annual Performance Appraisals · Provide "positive, constructive, and actionable" feedback · Provide professional develop and career track mentoring to GMs and AMs Achieve Operational Excellence in all stores using structured approach · Reinforce execution of key company policies and standards · Identify and diagnose most important ongoing operational gaps in under performing stores · Develop formal action plans to resolve gaps · Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required Financial Oversight and Review Meetings · Review key financial variables as part of store visit "pre-planning" · Analyze and track key financial/operational data to derive meaningful business insights · Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results · Present financial/operational weekly updates during Market Leader and area GM meetings · Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews. Take Leadership role in Market Development activities to drive AWUS growth · Coordinate with Market Leader and field support to develop market business plans · Drive the development and execution of Local Store Marketing · Coordinate field support resources (Market Specialists) to execute LSM initiatives · Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.) · Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities Qualifications • Bachelor's Degree preferred • Minimum 3 years multi-unit experience in restaurant/retail industry • Experienced in ensuring operational effectiveness for multi-unit organi