Company Description An enterprise client is seeking Bilingual Customer Service Specialists to support their growing international customer base. The ideal candidate is fluent in Russian and/or Ukrainian and English, with strong communication skills, a professional attitude, commitment to punctuality and delivering high-quality customer experiences. Job Description • Provide professional and courteous customer support in Russian and/or Ukrainian and English. • Assist customers with inquiries and provide clear, accurate, and timely resolutions. • Maintain high standards of customer satisfaction, quality, productivity, and punctuality. • Follow company policies, SOPs, and data security/confidentiality guidelines. • Participate fully in required training, quizzes, and live certification exams. • Proactively apply feedback and continuously improve performance. Qualifications • Fluent in Russian and/or Ukrainian and English. • Previous customer service/support experience preferred. • Excellent verbal and written communication skills. • Strong customer-focused and professional approach. • 100% attendance and strong punctuality are required. • Ability to successfully complete all training and certification requirements. • Quiet and reliable remote workspace with a stable internet connection. • Company-compliant Windows or macOS device: • Windows 11 Pro, version 25H2 or newer • macOS Sequoia/Tahoe or newer • Working webcam and microphone. • Ability to consistently meet performance targets, including CSAT 90.5%+, QA 90%+, CPH 6+, Occupancy 80%+ and Punctuality 95%+. Additional Information • Fully remote opportunity • Must be able to work any shift as determined by business needs