Company Description Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com Job Description Job Title: Patient Case Coordinator I Job ID: ABCXJP00008566 Location: Frisco, TX 75034 Duration: 6+ Months Contract (Possible Extension) Training is 8a-5p for the first 2-3 weeks Must be flexible to work any shift between 8:00am – 8:00pm after training Job Description: • This role will be 100% taking inbound calls • Healthcare experience is a requirement • Call center experience is a plus and those with both call center healthcare experience is preferred Details: • Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers. • Schedules and conducts appropriate follow-up based on each patient's situation. • Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support. • Processes incoming enrollment forms for program. • Follows up via phone, mail, and/or fax for missing enrollment information. • Supports payer research, health care policy library, and state management. • Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database. • Performs related duties as assigned. Ability to communicate effectively both orally and in writing • Strong interpersonal skills. Strong organizational skills; attention to detail • Ability to proficiently use computer and standard office equipment • Working knowledge of Microsoft Office • Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management • Ability to resolve associate issues effectively and efficiently Qualifications only W2 Additional Information All your information will be kept confidential according to EEO guidelines.