Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Summary: This positions will assist with Order Management and Customer Billing. This will include managing customer account set up in compliance with contract terms and conditions for accuracy, processing of orders in a timely and accurate method. This position will interface with multiple operational groups across Comcast Business and outside clients to obtain and secure accurate data for billing and customer service requests. The ideal candidate will have an understanding of advanced voice technology and operational issues related to billing issues. ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Process billing set-up for customers accurately and timely for invoice runs. • Adjust billing parameters as needed in case of contract changes • Research and resolve customer disputes • Accurately processing of sales tax, fees, and other miscellaneous charges Process, track and maintain account records accurately. • Ability to communicate to high level customer representatives billing details • Research and resolve complex customer escalations. • Prepare Billing Reconciliations and Root Cause Analysis • Meets or exceeds departmental key performance indicators. • Professionally interact and engage multiple operational groups across Comcast and outside clients. • Represent Comcast in a professional and positive manner in all facets. • Ability to work mandatory overtime. • Must be able to work all shifts as scheduled, including evenings, weekends and holidays. • Punctual, regular, and consistent attendance. • Performs other duties as assigned. Qualifications QUALIFICATIONS: Preferred QUALIFICATIONS: • Working knowledge of Accounting Principles • Telecommunication Billing Experience Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 973.967.3384 [email protected] om