Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Core Responsibilities - Manages escalated tickets from Tier 1/2 and install groups - Acts as an escalation point for Enterprise Managed Service customers - Interfaces with off-net carriers to drive escalated issues - Performs adjustments to customer networks as needed or upon request - Responsible to ensure that customer configurations across multiple platforms are kept up to date - Maintenance and creation of technical documentation of processes and procedures used throughout normal operations - Acts as a knowledge resource to the Tier 1/2 and install teams - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary - Other duties and responsibilities as assigned Skills Required - Working knowledge of Broadband, Wi-Fi, Switch, Router, 3G/4G backup, DSL, Voice (BCV, PRI, SIP, BVE) and Security (Firewall, USM, UTM). - Working knowledge of carrier class data/voice network services (LAN/WAN, routing protocols, BGP4, MPLS, VPLS, EVPL, POS, etc.) - Working knowledge of Cisco, Juniper, Ciena, Meraki, Mojo, Fortinet, SonicWall, WatchGuard, and Meraki platforms - Working knowledge of IP implementations, including QoS, Policing, Layer 2/3 environments - Working knowledge of Metro Ethernet, TCP/IP, SIP, VPN, and MPLS technologies - Demonstrates knowledge of process and procedures around systems and possesses critical thinking skills to work independently to solve technical issues. Certifications - Cisco CCNA, Juniper JNCIA, Ciena CE-P or similar industry certifications Additional Information If you are interested, please contact: Janardhanan 973- 567- 3581