Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Responsibilities: Ensure that problems tracked are analyzed and investigated for their root cause, Find temporary work around/permanent solutions, Negate the chance of the problem reoccurrence, Managing the problem process effectively, Interface with technical resources, Incident Management, Technical Operations, Engineering and QA, Reduce the overall number of day-to-day production incidents through issue and pattern identification. Contribute to the development and implementation of organizational practices via investigation and triage to understand, then execute on meaningful fixes to chronic problems. Qualifications Someone who has Stong background in problem management Trending and problem analysis 2-3 years’ experience. No more than 5. Marketing services to other cable providers Wants to see similar industry experience & Cloud and video experience.(Video or Voice services ,Cable Such as Netflix,Verizon) Need experience ith Jira and/or ServiceNow Interview Process: Telephonic followed by In-Person Additional Information For More information, please contact Siva Kumar 973-507-7543