Description Position Summary We are seeking a Full-Time Leasing Professional to join our team! The Leasing Professional role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Professional, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise. Benefits Overview • Medical, Dental, and Vision Insurance • Long-Term Disability Insurance (provided at no cost to you) • Life Insurance (provided at no cost to you) • 401(k) Retirement Plan with Employer Match • Tuition Assistance Program • $2,000 Employee Referral Reward • Paid Holidays • 20% Rent Discount at Any Galman Group Community • Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more! Duties & Responsibilities • Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. • Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet. • Inspects models and "market ready" vacancies daily to ensure cleanliness. • Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate. • Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits. • Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction. • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed. • Completes all lease paperwork including related addenda and accepts initial rents and deposits. • Prepares Welcome gift, paperwork and keys for new residents. • Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up. • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies. • Inventories office supplies on periodic basis. Reports needs to manager. • Organizes and files appropriate reports, leases and paperwork. • Attends company meetings when requested. • Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc. • Performs any additional duties assigned by assistant manager, manager or supervisor. Requirements Education • High School Diploma or Equivalent (College Degree or Coursework Desirable) Specialized Skills & Knowledge • Prior Leasing Experience Preferred but Not Required • Must be able to work in a fast-paced and customer service-oriented environment • Understanding of computer systems, web applications and software. • Performs duties under pressure and meets deadlines in a timely manner 8. • Works as part of a team. • High degree of flexibility with the ability to work independently • Excellent organizational, presentation, interpersonal, written and oral communication skills • Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders