Description Essential Functions: Greets patients waiting for an appointment and monitors staff assuring patients are seen timely and all staff sharing this responsibility. Assists all representatives when needed to evaluate the patients inquiry to assess opportunities of request and how a situation should be handled. Training new staff and helping to train staff under the Business Office that are transferring to a new area. Advises patients of their financial responsibilities. Requests payment upon resolution of inquiry. Team Leader acts as a liaison with the staff of the Main Business Office, Cancer Center, Bella Vista, Highlands, Women’s Center and South. Helps cover these areas when needed. Monitors and handles issues from follow-up for maximum collection benefits. Audits counselor accounts randomly each day to ensure efficient follow-up. Requirements Required Education and Experience : Education: High school graduate with a minimum of two years experience in health care collections. Experience: Ability to assess complex situations where multiple options are available and decide upon the best course of action. Has a good speaking voice and is able to communicate in a clear and concise manner. Effective handling of hostile behaviors. Possesses knowledge of basic telephone etiquette. Ability to use PC, including data retrieval. Good public relations skills including effective handling of hostile behaviors. Ability to demonstrate creative or resourceful problem solving. Ability to compose routine written business correspondence.